Developing User Assistance for a Mobile World

Smartphones have sparked a huge, new software segment – the mobile app. They have also changed how traditional desktop software is being designed and developed. This creates an important pair of questions for user assistance professionals: What is our role going forward in mobile and how can we prepare to take that on? User Assistance does have a role in supporting mobile apps. As the mobile market continues to expand, this is becoming the next frontier for user assistance professionals.

This full-day, hands-on workshop is designed to give you a comprehensive exposure to key topics and also to foster discussion on the best ways to design UA for this new paradigm. As the mobile market continues to expand, this is becoming the next frontier for user assistance professionals.

Registration includes PDF copies of slides and handouts. There will be discussions and exercises and your active participation is encouraged.

The workshop content will be based on the new, second edition of Developing User Assistance for Mobile App.

Book coverTopics covered include:

  1. User Assistance in a Mobile World
  2. Understanding the Mobile Market
  3. Key Issues for Mobile User Assistance
  4. Content Strategy for Mobile UA
  5. UA for First-time Users
  6. UA Embedded in the User Interface
  7. UA in a Dedicated Help Section
  8. UA in Other Forms
  9. UA for Tablets
  10. Writing for Small-screen Interfaces
  11. The Language of Touch Gestures
  12. Images and Videos
  13. Web Apps, Browser-based Help, and Web Views
  14. iPhone, iPad, iPod Touch, (iOS)
  15. Android
  16. Windows Phone
  17. Single-sourcing to Multiple Devices
  18. Customizing Content
  19. Development Tools
  20. Integrating with Other Types of User Assistance

Content & Design Tools & Technologies
Location: Date: October 27, 2014 Time: 9:00 am - 3:30 am Joe Welinske Joe Welinske